Privacy Policy & Data Protection

Personal Information we collect

We collect and store personal information you voluntarily provide us on this web site for the purposes of responding to your requests, arranging and administering any services which you may enter into with us, for direct marketing, for our internal reviews and reporting, and for statistical analysis.

We may not be able to offer certain functions provided on the web site without the requested personal information and, where necessary, your approval to proceed with the processing.


If you sign up for our newsletter we will store your email and only use it to send you our monthly newsletter. You can unsubscribe at anytime by filling in the below form:

Notification of Changes

This Privacy Policy may be revised over time as new features are added to the Urban Coffee Co Services or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our web site. The revised version will be effective at the time we post it. In addition, if we propose to change this Privacy Policy in a substantial manner, we will provide you with at least 30 days’ prior notice of such a change by posting notice on the “Policy Updates” page of our website(s). After this 30 days notice, you will be considered as having expressly consented to all amendments to the Privacy Policy. If you disagree with the terms of this Privacy Policy, you may close your account at any time.

Transfers to Third Parties

We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Promotional Materials & Use of E-mail Addresses

Unless you tell us not to, we may contact you by telephone, email or post for the purpose of providing you information about our programmes and special offers if you supply us with details to do so.

You may stop receiving marketing materials from us by contacting us at anytime.

Our full contact details can be found on the contact page of this site.

Use of Cookies

Cookies are small files of information which are stored on your computer. We use cookies to identify your ISP and the pages you visit on our web site. We do not collect personal information with cookies. You can disable cookies by changing your browser settings.

Credit Card Details

At no time does Urban Coffee Company store any customers credit or debit card details. All transactions are handled my our merchant.

Customer Service Correspondence

If you send us correspondence, including emails, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Urban Coffee Co to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service. We may, over time, delete these records if permitted by law.