Loyalty

We are kind of a bit in with our customers and here is why:

  • Your kind words bring us laughter and sometimes they even cause happy tears.
  • You enjoy our banter as we make your coffee
  • You have discerning taste's for coffee & food
  • You interact with us on Social Media
  • You visit us every day, even on the weekend
  • You let us know when we get it wrong & when we get it right

even more love ...

Urban V.I.P​

For those special customers we have our secret V.I.P club, with extra loyalty. We have our standard buy 9 coffees get 1 free loyalty card scheme, the type you have 3 or 4 of in your purse, this is not that. This is much better

Our VIP club members get

a free coffee for every 4 points (1 point = 1 coffee)

free merchandise

special offers

event discounts

How to join the V.I.P Club?

Our V.I.P card has gone all tech, you register using the button below and you are allocated a 4-digit pin that you will use when you visit. When you have claimed 5 free drinks on the standard loyalty scheme you will automatically be upgraded to V.I.P status.

How to collect stamps?

1

Walk into an Urban Emporium order your drinks and say you are a V.I.P Member. The Urbanista will ask for your 4 digit- PIN

2

They will add your points and let you know if you can claim a free drink

3

You will automatically be sent an email and text message with your current points count.

Questions?

Q – I am already a V.I.P Member and have a paper card

A – No problem, complete your current paper cards and once complete you can start using your PIN

Q- I  can’t remember PIN’s?

A- Don’t worry we provide a physical V.I.P card so you can write your number on the back and keep in your purse/wallet