We know the quality of our staff is critical thats why we have created the Urban Coffee Academy to continually train our staff to the highest standards. This includes making great coffee but also includes customer service training.
We have all been into a coffee shop where the staff are chatting and ignore you, or hardly give you the time of day. We want ours to be a coffee experience and our staff will make the difference.
The Coffee Academy starts with two days of hands on coffee training and covers the growing of coffee, roasting, grinding, brewing ratio’s and preperation. At the end of the two days the trainees can produce basic latte art. From there we build on their experience until they complete the coffee test.