Store: Returns, Deliveries & Terms

Delivery Dates

We ship to all Coffee Connoisseurs on or around the 20th of each month.

Expect delivery of your order within 28 days although most items will be dispatched within 24hrs and received within 3 business days. If for any reason we cannot deliver the goods within this time we will notify the customer and agree a delivery time.

Delivery prices

All items are shipped via Royal Mail. Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge. The final price will be in pounds sterling (unless otherwise stated).

Number of Bags 125g Bags 250g Bags
1 £1.51 £1.95
2 £1.95 £2.36
3 £2.84 £2.84
4 £4.50 £4.50

Shipping Outside of UK (International Delivery)

We currently don’t ship our coffee outside of the UK.

Returns, Cancellations and Terms

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information can be found here.

Items must be returned in the condition they were sent and be unopened. Roasted coffee is excluded from these terms.