Urban has been pioneering the independent cafe experience since 2009 and has led that drive in the West Midlands. This is more than just a job this is a calling to build a food & drink experience that gives each customer a WoW moment each time they visit one of our emporiums.
Unlike our larger competitors, we empower our urbanistas (what we call our colleagues) to do the “little” things that go above and beyond and create a memorable experience for each customer.
As a member of the Urban team you are pivotal to those customer WoW moments, in fact without you they can’t happen. What we know is that happy staff = happy customers so we do a lot to make your job fulfilling.
You’re the person working on the front line! You’re serving up the best coffee this side of the moon!
You are the person who remembers people’s drinks, you know where they’re going on holiday and you chase them down the road in the rain when they leave their debit card in the machine (doh!!).
You are the type of person who is always annoyingly happy and smiling even when it’s raining.
You are the sort of person who is confident starting a conversation with a customer and sharing your passion for the food & drink we serve.
Now ask yourself – does that sound like you?
Warning we discriminate, we only take the best
We want Happy People who enjoy Making other People Happy
These are the values that we live by:
Behaviours are how we bring our values to life in every interaction:
We have a variety of roles at Urban with plenty of opportunity for training and growth. Whether you are a front of house star or a back of house champion we have a role for you to share your passion with us and our customers.
Front of House
We take training very seriously because we hire for attitude and not experience. Whatever level you join us at we have a training programme to give you the skills you need to be confident at your job.
Alongside our formal training there is plenty of other opportunities such as our coffee cupping events, trips to the roastery and London coffee crawls.
It’s not just about the pay, we want our urbanista’s to feel acknowledged for the good work they are doing, sometimes that’s a simple thank you. Other times it’s a reward. Every member of staff gets unlimited coffee during their shift and a 25% discount on food (when working).
On top of these every day perks, we also have a reward scheme in place that is directly linked to your job role. So as you progress through your training and get promoted you earn more Urban Swag (Urban Pen, Urban Tote Bag, Urban Reusable Cup, Urban Umbrella)
The longer you stay with us the more rewards you get.
Teams that play together stay together that’s why we created the Emporium bonus that can be used for a team night out. Whether it’s a night out for drinks or a team event like bowling we think getting to know each other is important